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Toni Says: Help! Who do I contact with a serious Medicare enrollment issue?

Toni King, Tribune Content Agency on

Toni:

On November 6, when the government was still shut down, I turned in my Medicare enrollment forms signed by my employer to the local Social Security office. I never received anything from Social Security about being enrolled, so I went back to the office and found out that my paperwork was lost. I refiled a copy of the forms with Social Security about three weeks ago, and now my Social Security fun begins.

Now, I must fight Social Security because they are under the impression that I have waited past my eight-month window to enroll in Medicare Part B, which I did not. I am now receiving a Part B penalty. What a nightmare!

I remember reading a Toni Says Medicare article about asking a local congressional office for help with Social Security or governmental issues. Can you please explain what one should do to get help from your congressperson in appealing an inaccurate decision about Medicare from a local Social Security office/agent? Thanks, Toni.

—Nick from San Antonio, Texas

Hello, Nick:

If you need help rectifying your Social Security and Medicare issues, then talk with your area’s congressional office. (Your congressional office is the one to help you solve your issues with a federal rather than state government organization such as Social Security, Medicare, the IRS, the VA or others.) Visit your congressperson’s website for the local office contact information, or you can email that office your issue from the congressional website.

Page 17 of the 2026 Medicare & You Handbook under “Special Enrollment Period” explains the rules of leaving employer’s benefits when you are “still working” past 65. It discusses the special eight-month window for enrolling in Medicare and spells out that the eight-month period begins the month after the employment ends or health coverage ends, whichever happens first. Nick, when you enrolled with Social Security, you might have been close to the end of the eight-month window, so let’s explain this to your congressional office’s agent when you contact them.

Below are a few of the Social Security forms used for Medicare. Don’t forget to write “Special Enrollment Period” in red at the top of these forms to avoid receiving a penalty when turning the forms in to your local Social Security office whether in person or by email.

—CMS-L564, Request for Employer Benefits, is the form that shows proof of employer health benefits from the specific employer. If you have had two or more employers since turning 65, have a CMS-L564 form signed by each employer to turn in to Social Security when applying for Medicare Part B (medical insurance).

 

—CMS-40B is the Application for Enrollment in Medicare Part B. Attach this form to the CMS-L564 when applying for Part B after leaving employer benefits past 65 and 90 days.

—SSA-44, Medicare Income-Related Monthly Adjusted Amount— Life-Changing Event, advises Social Security of a major life-changing event that has lowered your income. Life-changing events include marriage, divorce, the death of a spouse, work stoppage or reduced hours, lost property, and more options listed on the SSA-44 form.

Nick, you should search for documents and evidence you have to prove that you did not wait past the eight-month window to apply for Medicare after leaving employer benefits. Have them ready to show or send to a representative from your congressperson’s or local Social Security office.

Readers, remember to always have Part B in place when leaving your job or losing your company benefits. There might not be a second chance! Call the Toni Says® office at 832-519-8664 to schedule a Medicare review or email info@tonisays.com. Toni’s new course, a downloadable video series called the “Confused about Medicare Workshop,” is available along with the “Medicare Survival Guide Advanced” edition at www.tonisays.com.

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Toni King is an author and columnist on Medicare, Social Security and long-term care issues. She has spent nearly 30 years as a top sales leader in the field. If you have a Medicare question, email info@tonisays.com or call 832-519-8664. Sign up for the Toni Says newsletter at www.tonisays.com to keep up to date on Medicare changes.

©2026 Toni King. Distributed by Tribune Content Agency, LLC.


Copyright 2026 Toni King, Distributed by Counterpoint Media

 

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