Travel
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Booking.Com Promises To Refund $655 But Then Goes Ghost
After Frances Dooley's hotel booking is canceled, Booking.com says it will refund her new room's higher cost, but then it goes silent. What can you do if a company breaks its promise?
Q: I reserved a hotel on Australia's Gold Coast through Booking.com for a family reunion, but they canceled my reservation because of an overbooking. Booking....Read more
Travel Troubleshooter: Hertz Wants Another $842 After Insurance Settles Original Bill
Q: I rented a van from Hertz, and while I was driving it, I hit a deer. I immediately reported the accident to Hertz, filed a police report, and submitted a claim through my Chase credit card, which offers primary collision coverage. Despite my efforts, Hertz failed to provide the necessary documentation for months, causing my claim with Chase ...Read more