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Booking.Com Promises To Refund $655 But Then Goes Ghost

Travel / Travel Troubleshooter /

After Frances Dooley's hotel booking is canceled, Booking.com says it will refund her new room's higher cost, but then it goes silent. What can you do if a company breaks its promise?

Q: I reserved a hotel on Australia's Gold Coast through Booking.com for a family reunion, but they canceled my reservation because of an overbooking. Booking....Read more

Travel Troubleshooter: Hertz Wants Another $842 After Insurance Settles Original Bill

Travel / Travel Troubleshooter /

Q: I rented a van from Hertz, and while I was driving it, I hit a deer. I immediately reported the accident to Hertz, filed a police report, and submitted a claim through my Chase credit card, which offers primary collision coverage. Despite my efforts, Hertz failed to provide the necessary documentation for months, causing my claim with Chase ...Read more

 

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